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Career Insights with Ambition Episode 6 Komal Singh “Bring order to chaos—and always lead with purpose.”

Episode Summary:

In this inspiring episode of Career Insights with Ambition, host Chris Crolla sits down with Komal Singh, newly appointed COO of Return-IT. Komal’s journey from EY London to leading operational transformation in Australia is a masterclass in grit, adaptability, and purpose-driven leadership. From securing sponsorship on a working holiday visa to spearheading strategic change in a private equity-backed business, Komal’s story is one of bold moves and meaningful impact.

“I always took roles that scared me. They’re the ones that develop you the most.” – Komal Singh

Jump Ahead:

Listen to the podcast now:

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Key takeaways:

  • Finance is a powerful foundation for leadership—understanding the numbers drives better decisions.

  • Operational excellence means doing more with less, especially in a stagnating market.

  • Sponsorship success starts with showing your value and commitment to the business.

  • Leadership is about clarity, accountability, and empowering others to thrive.

  • Creating a culture of curiosity, support, and shared purpose leads to lasting impact.

  • Taking on roles that stretch your comfort zone accelerates growth.

  • Vulnerability and honesty build trust and credibility with your team.

Chapters:

  • 00:00 Introduction to Komal Singh

  • 01:34 Why finance was the strategic starting point

  • 02:53 Challenges of leading in a private equity-backed business

  • 04:26 Advice for professionals seeking sponsorship

  • 05:24 Komal’s proudest achievements in leadership

  • 07:29 Building a culture of belonging and accountability

  • 09:57 Komal’s moment of truth: shifting from reactive to strategic leadership

  • 12:10 Advice for finance professionals looking to pivot

  • 14:00 Words of wisdom for the next generation

Watch the full video of the podcast here:

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Komal’s Moment of Truth:

Komal’s defining moment came when she transitioned from finance to operations. Suddenly fielding 50–60 calls a day, she realised the need to step back and define her leadership style. That shift—from problem-fixing to system-building—was the catalyst for her people-first, purpose-driven approach.

“It’s not just about technical skills. It’s about culture, behaviours, and leadership that shape outcomes.” – Komal Singh

Want to follow in Komal’s footsteps? Are you asking yourself how do I become Chief Operating Officer?

Komal’s Words of Wisdom:

Komal leaves us with three powerful principles for emerging leaders:
1.Know your craft, but lead with purpose. Technical skills matter—but influence and connection define impact.
2.Challenge the status quo. Stay curious and brave enough to ask “why.”
3.Back yourself. You won’t always have the answers, but humility and self-belief will guide your path—and help others find theirs.

“Stay curious, stay humble, and stay true to your values.” – Komal Singh

If you’re aspiring to become A Chief Operating Officer, contact one of our expert recruiters to find out more.

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Career Insights with Ambition is hosted by Chris Crolla, Director of Ambition, Sydney. Chris started his recruitment career as a resourcer in internal audit back in 2011 and has worked his way up. Chris now leads the Sydney teams including accounting support, qualified finance, and technology & transformation. Chris provides unequivocal support, guidance, coaching, and direction. A keen sports fan, and proud husband and father, he’s passionate about building better futures for the leaders of tomorrow.

Written and edited by Gemma Crolla, Digital Marketing Manager, Ambition Group, Australia.

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