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Senior Solutions Engineer

Job description

Senior Solutions Engineer - Melbourne Based

$120,000 - $140,000 per year - Full time & Permanent - 3 days per week in the office in Collingwood

Client:

The client is a growing Managed Services Provider (MSP) with offices in inner Melbourne. They support clients across a wide range of industries, delivering technical solutions with a focus on reliability, performance, and great service.

The Role:

This is a senior, hands-on delivery role responsible for executing complex customer projects while supporting pre-sales and light-touch technical account management.

You will bridge solution design and implementation, ensuring projects are delivered on time, on scope, and aligned to business outcomes.

Responsibilities

Project Delivery

  • Lead and deliver complex cloud, infrastructure, networking, and security projects
  • Provide design validation and hands-on configuration
  • Produce high-quality documentation (designs, runbooks, as-builts)
  • Identify risks and ensure strong project governance
  • Collaborate closely with Project Managers and engineering peers

Pre-Sales & Technical Advisory

  • Support solution scoping and Statements of Work
  • Validate technical feasibility and effort estimates
  • Attend customer workshops and provide strategic input
  • Mentor engineers and uplift team capability

Continuous Improvement & Governance

  • Maintain certifications and technical currency
  • Contribute to internal standards and knowledge bases
  • Support peer reviews and continuous improvement

Technical Skills Required:

  • Identity & Access Management (Entra ID, Conditional Access, MFA, Zero Trust)
  • SharePoint, OneDrive & Teams architecture
  • Microsoft Defender & Purview (DLP, Compliance, eDiscovery)
  • Tenant-to-tenant migrations & M365 optimisation
  • Firewall, Switch & Wireless design & troubleshooting (Fortinet, Cisco)
  • SD-WAN, MPLS & VPN connectivity
  • Backup & disaster recovery (M365 & infrastructure)
  • Infrastructure modernisation

Additional Skills

  • Professionalism: Your planning, and never cut corners on documentation
  • Communication: Being able to relate to non- technical clients
  • Delivering outcomes, not just completing tickets.