Service Desk Analyst

Job Title: Service Desk Engineer
Job Type: Permanent, Full-Time
Location: Sydney CBD

Our client is a large international organisation known for its strong reputation, professional culture, and collaborative working environment. They are growing their presence in Australia and seeking an experienced, customer-focused Service Desk Engineer to join their Sydney team and support end-users nationally.

Key Responsibilities:

• Provide Level 1 and Level 2 support, both in-person and through ServiceNow ticketing
• Act as the first point of contact for end-user requests
• Troubleshoot and support hardware such as laptops, printers, mobile devices, and AV equipment
• Resolve software issues within an Azure environment, Windows servers, and Intune
• Assist with basic network-related troubleshooting
• Deliver outstanding customer service to end-users and collaborate with global IT teams when needed

Skills & Experience:

• Minimum 5 years' experience in a Service Desk or similar technical support role
• Strong ability to work autonomously and troubleshoot complex issues
• Proven hands-on experience with Azure, Windows, Intune, basic networking, AV equipment, and end-user hardware
• Familiarity with ITIL practices
• Excellent communication skills and ability to build rapport with stakeholders at all levels

If you're interested and have full working rights in Australia, apply today!