L3 Systems Engineer

L3 Systems Engineer - MSP
Castle Hill | Permanent
Hybrid working available

Join a high-performing, global MSP in Sydney who seeking an experienced L3 Systems Engineer to join their growing team. This is an opportunity for an experienced L3 Systems Engineer who wants to take that next step as you'll be overseeing and mentoring a small team, while remaining hands-on as a senior technical point of contact for clients. The business is on a clear growth trajectory, continuing to win new clients and expand existing relationships across Microsoft services, on-premise infrastructure and cloud environments.

Responsibilities include:

• Participate in daily stand-ups with the team and management
• Allocate and manage tickets across your own workload and the team's queue
• Provide high-level support across M365, Azure, backup solutions and servers
• Contribute to project delivery as required
• Mentor and develop team members
• Drive team productivity, performance and adherence to SLAs

Experience required:

• Proven L3 support experience within an MSP environment, with strong technical capability and initiative
• Advanced support experience across M365, Azure, Veeam backup solutions and servers
• Confident triaging and managing tickets in Autotask
• Experience mentoring and upskilling more junior team members
• Ideally holds AZ-900 and AZ-104 certifications (AZ-200 advantageous)

If this role aligns with your experience and career goals, I'd like to hear from you. Apply now or contact me for a confidential discussion jasmin.dearing@ambition.com.au

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