Genesys Cloud Engineer

Location: State of New South Wales
Contract Type: Contract
Specialisation: Technology & Digital
Salary: Negotiable
REF: BBBH244824_1603166903

This is an exciting opportunity for an experienced Cloud Engineer to join the information and technology team of this leading IT Vendor & Consultancy. Your role will be within the company contact centre and will provide quality, customer-focused cloud engineering support on the Genesys Platform.

Key responsibilities:

  • Developing and managing customer/Client relationships
  • Understand client requirements
  • Genesys Scripts creation & Deployment
  • Call or Contact Centre Support
  • Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred)
  • Genesys Simulators from a Performance Testing perspective.
  • Installation & configuration of the Genesys suites (both UNIX & Windows 200X).
  • Troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.

Knowledge and experience:

  • 2-3 Years' experience in Cloud Engineering or a similar role
  • Tertiary qualifications in relevant IT disciplines
  • ITIL certification
  • Knowledge & Experience across the following technical areas: Genesys Framework, SIP & RTP, SIP Server & GVP, Genesys Orchestration, Amazon Connect and the ability to work across Windows and Linux OS environments
  • Knowledge & Experience of Pure Cloud
  • Knowledge & Experience of Skype & Skype for Business
  • Knowledge & Experience of Teams
  • Knowledge & Experience of Oracle
  • Knowledge & Experience of Microsoft OS, Windows 7-10, Exchange, O365, Skype

Skills and competencies:

  • Excellent written & verbal communication skills, Good interpersonal skills
  • Excellent analytical & problem-solving skills
  • Strong customer focus- Knowledge of customer service level agreements
  • Willingness to understand and learn other business applications
  • Good attention to detail, conceptual thinker
  • Excellent organisational, time management and prioritisation skills
  • A Flexible/adaptable- quickly understand & utilise new processes & systems
  • Tenacity and resilience- ability to remain calm in high pressure situations
  • Collaborative team player- ability to work equally independently & with the team to achieve common goals & assigned tasks.