Client Services Manager, Funds

A leading full-service bank is expanding its Security Services and Prime Brokerage Client Service team. As a Client Service/Account Manager, you'll play a crucial role in ensuring the seamless delivery of fund services, meeting and exceeding client expectations as part of a global team.

Key Responsibilities:

• Managing client relationships to ensure the highest operational service level
• Utilize early warning process to identify and resolve client service issues before they are escalated
• Run standard change agendas and service reviews with clients
• Identify and understand client requirements across the entire securities services value chain in order to proactively make recommendations and process improvements to meet client needs
• Maintain high standard of client deliverable and query resolution outputs through continual review and training
• Track all Client deliverables and queries against SLA

Required Experience:

• An operational background in funds management/custody.
• Great communication skills and enjoy client facing experience
• A good attitude. Confident and decisive with excellent time management skills

To apply, please send your application to Charlie Fitzroy at Ambition or contact us at 0405 24 24 74. Take the next step in your career with us today!