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Application / Production Support Specialist

Job description

This opportunity excists within a fast paced trading environment trading a wide variety of financial products. We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.

In this particular case, we are looking for somebody to support the IRP business.

How will you fulfill your potential?

  • Help users to quickly resolve issue
  • Create user documentation for applications and processes
  • Create runbooks for faster issue resolution
  • Debug code and determine where changes need to be made to resolve root causes
  • Manage support tickets to track recurring issues and support cost
  • Perform start of day checks to ensure that systems are operational before the trading day starts
  • Use tools to execute configuration changes, modify production data and entitle users to applications
  • Execute BCPs to ensure that backup plans are up to date
Basic Qualifications

  • 2+ years of support experience and incident management
  • Strong communication skills
  • Strong analytical skills
Preferred Qualifications

  • Experience with SQL
  • Basic knowledge of Linux
  • Knowledge of Fixed Income products (Interest Rates, Credit, Foreign Exchange)
  • Experience with Java/Python/C++
  • Experience with SRE concepts
This role offers a long term career working with the best businesss and technology people in the business. Supportive environment with flexible working.