Technology Business Analyst

Location: Sydney CBD, New South Wales
Contract Type: Contract
Specialisation: Technology & Digital
Salary: Negotiable
REF: BBBH238032_1572497801

Key Responsibilities:

  • Partner with stakeholders to validate requirements, priorities
  • Partnering with stakeholders and other people in your team to uncover dependencies and validate boundaries and sequencing of User Stories
  • Collaborate with stakeholders and colleagues to translate business requirements into workable technology outcomes
  • Leverage tools for optimal collaboration & knowledge sharing
  • Implement best practice regarding reviews, quality and documentation
  • Identify opportunities for continuous improvement and implement solutions to perform more effective and efficient analysis
  • Provide ongoing support for the platform (problem/incident management)
  • Optimise workflow management to ensure traceability back to strategic alignment
  • Verify and validate what is in production (especially after changes)

Knowledge & Experience

To be successful in this role, you will ideally have:

  • 3-5 years' experience in one or more Business Analyst roles previously
  • Life Insurance Claims experience required
  • Sales Force experience required
  • Fineos, ClaimVantage/ClaimFirst experience preferred
  • Strong understanding of the finance industry, claims and Salesforce
  • Deep domain and system knowledge to turn customer needs into business requirements and workable technology outcomes
  • Experience in translating requirements into user stories and acceptance criteria
  • Has a broad understanding of how to apply New Ways of Working to their role


  • Strong skills in the Salesforce CRM
  • Strong skills in JIRA, SQL and QA Testing
  • Excellent documentation skills (Use cases/user stories)
  • Hands on experience in designing ERD's and web services
  • Strong communication and presentation skills
  • A desire to continuously learn new techniques/technologies & innovative ideas


  • Self-starter who constructively challenges and reassesses status quo
  • Disciplined planning and follow up
  • Ability to work cross-functionally
  • Strong action orientation to deliver accurate outcomes to tight timelines
  • Ensuring robust financial processes and governance in place
  • Business Partner directly with key stakeholders
  • Make safety a priority and champion a safety culture with the team
  • Actively participate and ensure 100% completion within agreed timeframes
  • Contribute to team culture and engagement plans
  • Having a growth mind set
  • Be a curious, creative, and empathetic leader.
  • Have integrity, accountability and respect within the workplace.