Technical Writer

Location: Darlinghurst, New South Wales
Contract Type: Contract
Specialisation: Technology
Salary: AU$700 - AU$750 per day
REF: BBBH94844_1504852271

Tech Writer Role/ Communications Officer:

A new role has arisen within the public sector for a communications professional to produce high quality and professional resources for a new online system for disputes in the NSW STP Green Slip scheme.

These documents are for the key use of the general public and will exist in order to make it easier in terms of use for people to understand and navigate these new processes. This will bring for you an exciting opportunity to work on a project that has a direct effect on the public and improving people's lives.

Key Duties & Responsibilities:

  • Liaise with internal teams to acquire an in-depth understanding of the of the document requirements including the new guidelines, processes and customer experiences.
  • Produce clear, polished online content, online help and user guides as well as other resources and products that are tailored to different audiences.
  • Examine and analyse existing and potential content in order to repurpose relevant content for one off and ongoing uses.
  • Create tutorials to aid end-users with a variety of applications.
  • Create and maintain the information architecture for content on the new system.

Key Requirements:

  • Demonstrated experience in document production for government or business organisational change.
  • High levels of attention to detail in the delivery of documentation.
  • Capable of quickly learning complex technical concepts and translating these concepts into easily understandable content and other formats.
  • Excellent working knowledge of Microsoft Office.
  • Concise and excellent plain English writing and edition skills in both online writing and user systems.

If you are a highly motivated individual that wants to work in a motivated and engaged team please apply now or call Jes Wilson on 02 9248 6217 for a confidential discussion.