Technical Support Officer

Location: South Brisbane, Queensland
Contract Type: Permanent
Specialisation: Technology
Salary: Super
REF: BBBH95078_1509348780

This innovative software house is looking for a passionate and Technical Level 1.5/2 Support Officer to join their talented team.

In order to be successful in this role not only must you have a strong technical background but you must also be experienced in delivering superior customer support.

As a Technical Support Officer not only will you be administering the technical infrastructure but you will also be promoting and building excellent relationships with clients.

Other key responsibilities include:

  • Manage and deliver support service in line with agreed SLA's.
  • Troubleshooting and problem solving;
  • Be the first point of call for all clients and ensure sufficient information is taken to facilitate a successful resolution;
  • Provide internal and external status reports;
  • Install, configure and maintain the SOE;
  • Undertake testing of new product releases;
  • Assist in the resolution of issues dealing with Hardware and Software;
  • Escalate issues when necessary;
  • Seek to develop tools and automate IT support processes;
  • Document support processes and standards.

Key Skills/Experience

  • Relevant IT Qualifications;
  • 2+ Years IT Support Experience;
  • Demonstrated ability to communicate well and provide excellent customer service;
  • Passionate about the world of It and an ability to self-motivate;
  • Good knowledge of Windows operating systems;
  • Experience with scripting languages;

If this sounds like the position for you -please click the link below to apply or feel free to give me a call on 07 3009 6142.