Systems Support Analyst

Location: Sydney CBD, New South Wales
Contract Type: Contract
Specialisation: Technology & Digital
Salary: AU$100000.00 - AU$110000.00 per annum
REF: BBBH239770_1579240523

Our client is seeking a Systems Support Analyst to join their company. They are ideally looking for someone with 3-4 years experience who has exposure to and solid understanding of financial markets.


About the opportunity:
This role is responsible for the support and maintenance of both custom and 3rd party software applications to support the business operations.
Throughout the support and service delivery process you will liaise with management, technical staff and non-technical users in order to manage the delivery of quality results. The core duties include;

  • Developing & enhancing SQL Server reporting services reports
  • Building / modifying PowerShell scripts associated with the daily batch process



Key responsibilities:

  • Provide 1st & 2nd level support for 3rd party and internally developed systems (identification and rectification of bugs)
  • Performance database analysis and system maintenance tasks for the 3rd party asset management platform
  • As requested by management, define, deliver and maintain system generated report templates
  • Execute daily maintenance processes/jobs on both 3rd party and internally developed systems
  • Effectively participating in the change management process
  • Call logging and appropriate escalation of issues
  • Keep up-to-date on the relevant professional skills in use within the Investment Systems Team


Skills and experience:

  • A minimum of four years' experience in a Systems Analyst or equivalent position
  • Basic understanding of Financial Instruments
  • Excellent verbal and written communication skills
  • Extraordinary customer service and relationship management experience


Practical understanding of n-tier application development theory, including;

  • Unit and functional testing
  • Application and data security
  • Software configuration management
  • Proficient hands-on knowledge of the following 3rd party products;
  • MS SQL Server, Oracle
  • SQL Server Reporting Services
  • Familiarity with problem resolution and change management processes