Service Operations Analyst

Location: Macquarie Park, New South Wales
Contract Type: Contract
Specialisation: Technology
Salary: AU$350 - AU$450 per day
REF: BBBH92675_1488528447

Our Client

Our client is a household Australian brand seeking a Service Operations Analyst to ensure systems operations are maintained at required levels as defined by service level agreements.

Key Responsibilities

You main responsibilities will include, but are not limited to:

  • identifying triggers of changes in business volumes and ensuring corresponding capacity changes are actioned by vendor
  • act as liaison between Business and IT for the day-to-day operational needs on applications
  • plan proactive maintenance activities to ensure ongoing system operations at SLA levels
  • manage offshore and onshore vendors providing services for legacy and new applications and platforms
  • you will be expected to be on-call outside of core-hours, however this will usually be via rostering

Key Requirements

In order to be successful for this role, you must have:

  • 5 years' experience with various billing applications and various programs and languages including Shell/Perl/C/Java/Unix/Oracle database
  • excellent experience with AMDOCs ABP application from an operations and/or development perspective
  • telecommunications billing experience
  • excellent stakeholder management and time management skills

This is an opportunity for an ambitious individual who wants to work at the cutting edge of service management field.

If this sounds attractive to you, please APPLY NOW or contact Bobby on (02) 9248 6209 or for a confidential discussion.