Service Desk Analyst

Location: Alexandria, New South Wales
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: Negotiable
REF: BBBH235376_1564974618

One of Australia's leading menswear retailers are on the lookout for an experienced Helpdesk Analyst to join their team. This is a position which offers great career progression within the growing business, and opportunities to have exposure to a wide range of technologies. You will act as the first point of contact to users across their internal head office and stores across Australia and New Zealand.

Responsibilities

  • Providing technical support on both software and hardware including printers, and mobile computing devices such as iPhones and Tablets
  • Assisting with projects and systems implementations
  • Maintaining documentation and updating existing SOP's and technical documentation
  • Liaising with third party vendors
  • Providing support and backup maintenance, virus protection, internet and remote access

Skills and Experience

  • A minimum of 2 years' experience in a similar IT support type role
  • Excellent communications skills, both written and verbal
  • Experience supporting both Windows and MAC OS
  • Microsoft MCP/MCSE/MCITP certification
  • TCP/IP & Networking knowledge (i.e. DNS, DHCP, IPv4/6, etc...)
  • ERP Application support - Harmony ERP
  • NBN support

If you're interested in hearing more then please APPLY NOW by clicking the button below.

Due to the high volume of applicants, only short-listed candidates will be contacted.