Service Desk Analyst

Location: Brisbane CBD, Queensland
Contract Type: Contract
Specialisation: Technology
Salary: Negotiable
REF: BBBH93513_1500448783

My client is looking for a customer-centric individual who can provide 1st level support to a non-technical clientele.

You'll be joining a hard working team of help desk analysts that all work together to provide support to a diverse user group. It's a fast paced environment so you'll need to be able to deal with customers in a calm and collected way under pressure.


  • Provide walk through support to non-technical users.
  • Monitor and report on the progress of service request activities and ensure support is carried out in accordance with agreed SLAs;
  • Accurately record issues;
  • Resolve and take ownership of tickets on a daily basis;
  • Answering a large volume of calls per day;
  • Provide 1st Level support to customers over the phone
  • Use Active Directory to add new accounts, reset passwords etc.
  • Installation and removal of hardware and/or software.

Required Background:

  • 1-3 years IT support experience;
  • Have an outstanding attitude and a passion to go above and beyond - previous experience in a customer service role will be highly regarded.
  • Familiarity using ticketing systems, Active Directory, Citrix and Microsoft Exchange.
  • Experience working in a busy call centre will be highly desirable.
  • Must demonstrate exceptional oral communication skills.
  • ICT - related qualifications/certifications.

Working hours:

Initially this will be a 6 month contract with the possibility of it being extended.

Hours of operation will be Monday - Friday between 7am until 6pm on a rotating 8 hour shift pattern.

If this sounds like the role for you - then please click on the link below or forward your resume and cover letter