Service Centre / Helpdesk Support Engineer

This Queensland iconic brand are seeking a Service Centre / Helpdesk Support Engineer to join their collaborative team in South Brisbane. You will be well versed in providing administrative and operational IT Support (MS Office / Windows) whilst remaining focussed on providing a high level of customer service (ITIL).

Key Responsibilities:

• Perform first level service centre duties and first call resolution where possible;
• Provide prompt, professional and accurate advice to internal and external clientele;
• Escalate non- resolvable tier 2 faults to the appropriate channels;
• Monitor all incidents logged through the Service Centre to completion and ensuring customer satisfaction;
• Ensure documentation is securely maintained and appropriately filed.

Key Skills & Experience:

• *MUST BE AVAILABLE IMMEDIATELY*
• Experience of working in a Service Desk / Helpdesk / Desktop Support function managing 500+ users
• Must be able to work shifts as part of the teams commitment to being a 365-day 24/7 organisation
• Sound knowledge of MS Office and MS Windows computing environments.
• Understanding of ITIL V3
• Exceptional interpersonal, customer service, and communication skills, as well as a professional phone presence.
• Demonstrated ability providing support in a high pressure environment.

If this sounds like a position you are immediately available to undertake then please follow the link below to apply.