Senior Support Engineer

Location: Melbourne
Contract Type: Permanent
Salary: 110,000 - 130,000
REF: 2406825

About the company 


My client, one of Australia’s leading and truly innovative financial services organisations, based in Melbourne’s CBD is now seeking a Senior Support Engineer to join their pioneering operation in a full-time permanent capacity. They are currently looking for someone who shares their goals and values. If you are looking to progress your career and take on more responsibilities then this is the role for you.


The successful candidate will be enthusiastic, hardworking, experienced with a can do attitude. You will need to be able to hit the ground running and have a strong Support background.


About the role


Senior Engineer/ Application Support role within Global Markets Technology that involves performing a team lead role by doing the below:

  • Provide and take ownership whilst Supervising other support staff
  • Be aware of  different open application/Infrastructure issues and aggressively  follow-up on different issues with  vendors/delivery and infrastructure teams till the issues and gaps gets resolved permanently
  • Send  regular updates and communication on open key issues
  • Work as a recovery manager in tech bridges during HPI
  • Ensure that the agreed set of objectives and deliverables, are achieved
  • Proactively identify issue, assess the risk and take appropriate action.
  • Regularly track SDM  incident , requests and ensure that these are closed/completed/cancelled  as per the SLA
  • Send management updates
  • Regularly assist  identifying gaps, throw new ideas that can  benefit the team and bank and implement them
  • Excellent troubleshooting and problem-solving skills


  • Linux// XML / RDMS /Java (5+ years)
  • Technology SDLC experience
  • Strong problem resolution capabilities
  • Leadership Quality
  • Excellent communications skills
  • Delivery focused

If this opportunity is something that would be of interest to you please hit 'APPLY' with an updated CV or send your CV directly to Daniel Hoang