Mandarin Speaking Client Services Officer - Financial Services
|Location:||Melbourne CBD, Victoria|
|Specialisation:||Banking & Financial Services|
|Salary:||AU$60000.00 - AU$75000.00 per annum|
My client is a global Investment Banking / Wealth Management firm with offices in over 40 countries and hundreds of billions of funds under management. They have a fun, professional culture and a dynamic approach, while their flat structure means that employees have daily interaction with senior business partners and can often experience rapid career progression.
Successful candidates will be able to demonstrate a track record of client satisfaction and the ability to identify and resolve complex issues. As a global organisation, the firm are committed to promoting from within meaning that this role could be an outstanding opportunity to develop a long-term career within the business.
This is a phone based role where you will be expected to handle 20 - 40 complex queries per day. Additional responsibilities will include:
- Be the primary point of contact for the Asia-Pacific based employees of multinational clients. Clients will range from CEOs to junior staff members.
- Receive inbound calls from clients. Assess their needs, answer queries, identify issues and implement appropriate solutions.
- Act on client instructions including buyiong and selling shares and updating investment instructions.
- Educate clients in the use of the corporate website to encourage self-trading.
- Investigate and resolve complaints and escalate where resolution cannot be reached.
Successful candidates will demonstrate:
- Fluent English and Mandarin language skills.
- Experience in customer service would be an advantage.
- The ability to work under pressure and take ownership and responsibility for issues.
- A professional phone manner and strong interpersonal and communication skills.
- Independent problem-solving skills - Attention for detail.
- The ability to prioritize issues in fast paced environment.
To be considered, please apply ASAP and I will provide feedback on your application as soon as possible.
Principle Consultant - Banking and Financial Services