Level 1/2 Support Officer

Our client is a leading name in the Automotive Industry, and has an exciting opportunity to join there team as a Level 1/2 Support Officer on a 6 month FTC. Please note this position will be based in Nunawading.

They have experienced considerable growth during recent years as a result of organic expansion and acquisition.

Team:
You will be apart of a team that is the first point of call for the Company Store and national
franchise network and head office / warehouse users, fulfilling in-store hardware and software assistance needs,logging and resolving requests and providing excellent customer service to the group.

Responsibilities:
This is a helpdesk position supporting all the Business Divisions of the company

• Retail Store support for other Brands/Stores
• Corporate Head Office locations & Warehouse locations support across Australia.
• Logging all support calls and email requests accurately in the designated helpdesk system.
• Troubleshooting hardware and software issues to resolution within required timeframes (inc engaging assistance from 3rd parties, if required).

Experience :

• Minimum 3 years' experience working in a customer focused helpdesk and technical support role (inc experience with helpdesk software and processes)
• Experienced at assembling, diagnosing and fixing server and desktop PCs (inc installation of OS and software) and POS hardware
• Experience with data backup and recovery systems
• Experience with the use of Remote Control/Access software(Teamviewer,
• RDP, etc)
• Strong understanding of networking (DNS, DHCP, TCP/IP, networking
• equipment inc configuration)
• Sound knowledge of Windows Server platforms (2008 R2 and newer)
• Sound knowledge of Active Directory and Exchange
• Sound knowledge of Microsoft Office suite (Work, Excel, Outlook, etc)
• installation, configuration and support

Due to a high number of applicants, only shortlisted candidates will be contacted for a further discussion, please submit your updated CV in a Word Format via the APPLY button. For all enquires contact Daniel Hoang on 0386291015.