IT Service Desk Analyst

Location: Brisbane CBD, Queensland
Contract Type: Contract
Specialisation: Technology & Digital
Salary: Negotiable
REF: BBBH223131_1529391324

This Global Law Firm are seeking two experienced Service Desk Analysts to join their team on an initial 6 Months and 12 Months contractual basis.

You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.

Key Responsibilities:

  • Providing Level 1/2 telephone support to the Global staffing team;
  • Analysis and troubleshooting of all IT incidents - first call resolution where possible;
  • AD Administration;
  • Accurate ticketing logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management Solution;
  • Management and Support of remote staff;
  • Mobile device support;
  • Setting up sytems for new staff members nationally;
  • Liaising with other offices globally - ensuring an effective operation and management of the Service Desk.

Key Skills/Experience

  • 3 years previous IT experience
  • Flexibility: may occasionally be required to work evenings and weekends
  • Excellent communication, customer service skills and attention to detail
  • Ability to work effectively alone
  • Previous legal or professional services experience would be advantageous
  • Microsoft Office & Outlook 2010 (intermediate to advanced)
  • Microsoft Windows 7 Professional Workstation
  • Microsoft Active Directory
  • Knowledge of MobileIron or similar MDM solution

If this sounds like a position you would be able to really take ownership of, you have excellent written and verbal communication skills and have a professional manner - then please follow the Link below to 'Apply'.