IT Service Desk Analyst

Location: Sydney CBD, New South Wales
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: AU$50000.00 - AU$65000.00 per annum
REF: BBBH220785_1523248499

IT Service Desk Analyst

Location Jones Bay

Opportunity available for a successful Service Desk Analysts to join an Australian Media organisation with a rewarding career prospect.

About the company

Key responsibilities

  • Assist users and instruct end users on computer hardware and software applications
  • Provide support services for local area networks, email, servers and systems
  • Respond to service desk tickets promptly to ensure that productivity is improved
  • Work cooperatively within a team to provide first level support for installations, testing and system upgrades
  • Ensure that a high level of customer service is upheld in accordance with SLAs

Key requirements

  • 1-2 years of experience in a helpdesk function in a medium to large environment
  • Solid experience in supporting a Windows environment (MS Office, Exchange)
  • Excellent written and verbal communication skills
  • Relevant ICT qualifications or certification (Desirable)
  • ITIL training desirable not essential
  • Experience in media agency or broadcast environment
  • Ability to embrace change and adapt to fast pace working environment
  • Experience using active directory
  • Strong customer focus

This is an exciting opportunity to join an Australian Media organisation, working within a corporate environment with stunning career opportunities for the future.

To apply, you must have the legal right to work in Australia. We will, of course, treat your application with the strictest confidence. Please note that only shortlisted candidates will be contacted.