Insurance Dispute Resolution Case Manager

Location: Sydney CBD, New South Wales
Contract Type: Contract
Specialisation: Banking & Financial Services
Salary: AU$120000 - AU$140000 per annum
REF: BBBH225261_1535007619

About the Role

As the Insurance External Dispute Resolution Case Manager you are to investigate and resolve disputes that have transpired further to the IDR and Customer Advocate process for Insurance Claimants. Your role will be responsible for managing disputes lodged with the Financial Ombudsman Service (FOS) and the Superannuation Complaints Tribunal (SCT) and Australian Complaints Authority (AFCA) through case investigation and internal and external stakeholder management.

- Ensure all regulatory & External Dispute Resolution Schemes are adhered to.

- Maintain proactive and positive relationships with external dispute resolution schemes.


- Complaints industry knowledge with Strong Dispute resolution skills

- Advanced level of skill in Insurance claims

- Understanding of the Insurance Contracts Act

- Specialised skills in Insurance Claim management

- Personal Insurance Dispute experience is a plus

If this role appeals to you, please apply or contact Andrew Douglas on 02 9249 5009 for a confidential discussion.