Infrastructure Support Engineer

Infrastructure Support Engineer

• Permanent role / full time work
• Sydney based / hybrid working
• Start ASAP

I'm partnering with a long-standing client to hire a Infrastrcuture Support Engineer (L2) for their managed services team. This role is suitable for an experienced IT professional who enjoys solving complex problems across multiple clients, driving improvements, and is keen to progress their career. You'll work closely with other L2 and L3 Engineers, handling escalated incidents, and technical challenges while ensuring best practice and process-driven outcomes.

Why this role and this team?

• Work alongside experienced engineers with strong client and business knowledge.
• Exposure to a wide range of technologies and industries.
• Culture of learning, company paid certifications, and career development.
• Supportive environment where collaboration is valued, and micromanagement is avoided.
• Regular team lunches and activities that create space to share ideas, collaborate, and learn from each other.

Responsibilities include:

• Provide Level 2 support across multiple client environments, resolving escalated incidents and managing workloads.
• Troubleshoot escalated incidents across endpoints, servers, networks, and M365
• Manage user accounts, permissions, and identity issues
• Provide support across Microsoft technologies, Azure cloud services, Entra ID, Intune, Hyper-V, and networking.
• Ensure security best practices in cloud and on-premises environments, particularly around Active Directory, Exchange Online, Mimecast, and endpoint management.
• Resolve issues with laptops, desktops, printers and mobile devices
• Contribute to ITIL-based change management processes.

What we're looking for:

• Proven experience in a Level 2 Support role, supporting multiple clients, handling ticket queues and escalations.
• Good knowledge of Microsoft 365 administration including Teams, SharePoint, Exchange Online, and OneDrive
• Hands-on experience with Active Directory, Group Policy, and identity management (Azure AD / Entra ID)
• Exposure to server technologies such as Windows Server, VMware or Hyper-V
• Ability to diagnose and resolve network issues including DHCP, DNS, VPN and switching
• Understanding of security best practices across cloud and on-prem environment
• Excellent communication skills and collaborative team player.

If you're someone who enjoys what they do, passionate about new tech and continuously looking to upskill and grow, I'd love to hear from you!