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Infrastructure Support Engineer

Job description

Infrastructure Support Engineer (L2/L2.5)
Western Sydney - Hybrid (3 days in office)
$100,000 - $110,000 + Super
ASAP Start

We're partnering with a well-established, national MSP who are continuing to invest in their infrastructure and client delivery capability. This is an opportunity for a strong L2 Engineer to step into a more consultative, value-driven role working closely with clients to uplift and modernise their environments.

This role is ideal for someone who enjoys a mix of project work and BAU support, and is looking to take the next step into more client-facing advisory responsibilities.

Responsibilities include:

  • Work across a multiple clients, advisory, and L2/L2.5 support (approx. 50/50 split)
  • Engage directly with clients to assess current state and deliver practical, value-driven recommendations
  • Provide advisory and reviews across Microsoft 365 environments, Intune and Entra ID - identifying gaps and opportunities for improvement
  • Support and lead the deployment and re-architecture of M365 environments
  • Troubleshoot issues across infrastructure, networking, servers, and end-user environments
  • Attend client sites where required to assess, support, and uplift environments
  • Work across a broad infrastructure stack including Microsoft 365 (Exchange Online, SharePoint, Teams), Entra ID (Azure AD), Intune/Endpoint Manager, Windows Server, Active Directory, and networking

Experience required:

  • Experienced L2 (or emerging L3) Engineer with experience working for an MSP
  • Exposure to both project delivery and BAU support
  • Hands-on experience with M365, Entra ID, and Intune
  • Comfortable engaging directly with clients, including senior stakeholders
  • Able to assess environments, identify gaps, and recommend improvements
  • Strong communication skills with a consultative mindset

Why join this team?

  • Clear step up from pure support into advisory and project work
  • Genuine client exposure - not just ticket-based delivery
  • Supportive, collaborative team with strong technical leadership
  • Autonomy in your work while still being backed by a high-performing team
  • Opportunity to build your skillset across modern Microsoft environments

If you're looking to move beyond BAU support and start making a real impact in client environments - please apply for immediate consideration!