Helpdesk Technician

Location: Northern Suburbs Brisbane, Queensland
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: AU$55000.00 - AU$60000.00 per annum + super
REF: BBBH240207_1580945847

We are looking for a Helpdesk Technician to provide a range of IT support to ensure proper computer operation so that end users can accomplish business tasks.

An exciting opportunity for an ambitious, self-driven, and self-motivated IT support specialist to harness their systems and infrastructure expertise.

Your responsibilities will include but are not limited to:

  • Provide assistance to the IT Manager and IT team by supporting day-to-day activities
  • Follow correct procedures and IT requirements to ensure all matters are dealt with in a structured and timely matter via correct escalation processes
  • Work with the Service Desk operations to manage the quality, efficient, and effective information and services to clients
  • Handle incoming IT assistance requests from end-users via telephone and e-mail in a efficient and courteous manner
  • Record end-user information, including contact information
  • Record problem details from end-users
  • Prioritise and schedule problems, including escalation of problems (when required) to the appropriately experienced technician
  • Utilise diagnostic utilities to aid in troubleshooting
  • Discover and learn appropriate software and hardware used and supported by the organisation, including, but not limited to, Precision, JDE, SS7, SS8, Citrix, Microsoft Office
  • Complete hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Complete preventive maintenance when required
  • Test fixes to ensure problem has been adequately resolved

As the successful candidate you will have the following skills and experience:

  • Experience in working in IT service and support roles
  • Experience working with MS Office 2010, Office365, Windows 10, Active Directory, and MS Windows Servers, and network principles
  • Preferable but not essential - experience with Precision, JDE, SS7, SS8, and Citrix

Additional Benefits on Offer:

  • Join an outgoing, mission focused, collaborative, and professional team
  • Opportunity for professional and career development

If this sounds like the next career step for you and you have the relevant experience, click 'apply now' and submit an up-to-date copy of your CV or call (07) 3020 0315 for a further discussion.