Help Desk Officer
|Location:||South Brisbane, Queensland|
|Salary:||AU$50000.00 - AU$60000.00 per annum|
This growing South Brisbane retailer is expanding and are looking for some customer focused Level 1 help desk officers to join their supportive and collaborative team.
They are looking for dedicated individuals from a retails and/or customer service background who have previous experience in a help desk position or are tech savvy and a quick learner!
- Providing telephone and email support;
- Troubleshooting to non - technical clientele;
- Logging issues on a bespoke ticketing system;
- Monitoring outages and escalating problems when required;
- Adhering to KPI's;
- Communicate with team members and collaborate on ideas to find solutions.
- Adding to a knowledge base;
- 1+ years' experience in an IT Support/Help Desk position.
- Previous experience in a customer service and/or retail position will be highly regarded.
- Excellent and confident communicator;
- Reliable and dedicated with a genuine passion to provide excellent customer service.
- Flexibility- there will be weekend work required in this role on a rotational basis.
This is an excellent opportunity for someone who is looking to build upon a career in IT. You will be joining a supportive team with a great culture!
If this sounds like the position for you please click the link below to apply or call Suzanne on 07 3009 6142 for a confidential discussion.