Help Desk Officer

Location: South Brisbane, Queensland
Contract Type: Permanent
Specialisation: Technology
Salary: AU$50000.00 - AU$60000.00 per annum
REF: BBBH94964_1507184954

This growing South Brisbane retailer is expanding and are looking for some customer focused Level 1 help desk officers to join their supportive and collaborative team.

They are looking for dedicated individuals from a retails and/or customer service background who have previous experience in a help desk position.


  • Providing telephone and email support;
  • Troubleshooting to non - technical clientele;
  • Logging issues on a bespoke ticketing system;
  • Monitoring outages and escalating problems when required;
  • Adhering to KPI's;
  • Communicate with team members and collaborate on ideas to find solutions.
  • Adding to a knowledge base;

Key Skills/Experience

  • 1+ years' experience in an IT Support/Help Desk position.
  • Previous experience in a customer service and/or retail position will be highly regarded.
  • Excellent and confident communicator;
  • Reliable and dedicated with a genuine passion to provide excellent customer service.
  • Flexibility- there will be weekend work required in this role on a rotational basis.

This is an excellent opportunity for someone who is looking to build upon a career in IT. You will be joining a supportive team with a great culture!

If this sounds like the position for you please click the link below to apply or call Suzanne on 07 3009 6142 for a confidential discussion.