Documentation Operations Analyst

Documentation Operations Analyst

About the Role

A leading international bank is hiring a Documentation Operations Analyst to support client onboarding and servicing activities during a transition of documentation processing work to an offshore partner in India. This is a highly administrative, detail‑oriented role involving both physical and digital document management across multiple banking products.

You'll join a lean, collaborative local team and be treated as a full team member, receiving full training and exposure to global banking standards and governance practices.

Key Responsibilities

Document Management & Processing

• Manage physical client documentation, including signed agreements and forms, in line with internal filing and retention policies
• Maintain and organise documents within the Sydney office storage facilities
• Upload and manage digital copies of client documentation within internal systems
• Capture screenshots and accurately input key metadata, including:

• Account signatories
• Address changes
• Identification documentation linked to AUSTRAC requirements

Client Onboarding & Servicing Support

• Process documentation for client onboarding and servicing teams across:
• Traditional banking
• Trade finance
• Lending products
• Provide operational support to internal stakeholders, ensuring documentation is complete, accurate, and compliant

Operational & Transition Support

• Support local governance and control functions while operational processing transitions to an offshore India‑based partner
• Ensure accuracy, consistency, and quality control throughout the transition period

Experience

Must‑Have Skills

• Strong attention to detail, particularly for repetitive administrative tasks
• Excellent organisational and document‑handling skills
• Basic technology proficiency, with the ability to:

• Read and interpret documents
• Extract key data
• Translate information into system instructions

Preferred Experience

• 6+ months experience in:
• KYC
• Client Due Diligence (CDD)
• Compliance or regulatory operations

• Prior banking or financial services experience is helpful but not required
• Candidates from non‑banking backgrounds are welcome to apply

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