Digital Business Analyst

Location: Sydney CBD, New South Wales
Contract Type: Contract
Specialisation: Technology & Digital
Salary: AU$450 - AU$500 per day + superannuation
REF: BBBH226460_1541999557

My client is one of the world's largest banks looking for a Digital Business Analyst to join them across implementation of digital platform projects related to Mobile Banking, Mobile Wallet and other digital channels.

Your Responsibilities:

  • Drive the mobile customer experience, lifecycle engagement and deepening relationships to improve performance
  • Enhance customer experience across online and offline assets through testing, personalisation and automation of customer journeys
  • Support the product and partner teams in the development of digital tools and all web assets providing guidance on best practice
  • Bring innovations in tools to improve responses and design
  • Manage key projects related to Mobile channel and digital initiatives and deliver positive outcomes
  • Provide SME direction for insights gained from experience on digital product project delivery
  • Liaise with all project stakeholders and facilitate appropriate workshops

About You:

  • Strong experience as a Digital Business Analyst within financial services
  • Strong experience across various digital channels
  • Experience with customer facing/commercial platforms
  • Experience managing and improving digital feature sets and processes in an e-commerce setting
  • Analytical and strategic thinking with the ability to identify commercial opportunities and formulate a solution
  • Good interpersonal skills including influencing, negotiating, consultancy and presentation skills
  • Relevant Tertiary qualification

If this looks like an exciting opportunity then please apply now!