Desktop Deployment Technician

Location: Sydney CBD, New South Wales
Contract Type: Contract
Specialisation: Technology
Salary: Negotiable
REF: BBBH219217_1518574921

A CBD based global company, is looking for an IT Deployment Technician on a contractual basis, to manage the build and setup of new computers; including management of desktops, laptops, tablets and phones.


  • Build and setup of new desktops and laptop computers.
  • Configure and setup new computers with User requirements
  • Complete file transfers as required
  • Dispose of old IT asset in line with disposal process
  • Contact clients to arrange delivery and picks
  • Maintain a high degree of customer service for all support issues and adhere to all service management principles.
  • Liaise with team members and the Desktop Team Manager to identify appropriate levels of escalation where necessary.
  • Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully.
  • Deploy new equipment to users as required.
  • Work closely with Desktop Support staff to provide technical assistance
  • Escalate issues to the Desktop Services Manager, or other Technical staff as appropriate in a timely fashion
  • Report potential issues to Desktop Services Manager and/or relevant IT Manager


  • Relevant IT qualifications in Information Technology
  • Experience in managing ingoing and outgoing stock
  • Understanding of and experience in Support Processes and methodologies
  • Proven experience in deployment of small to medium environment across multiple sites
  • Proven experience in building computers in a SCCM environment
  • Familiar with common IT hardware and operating system platforms (e.g. HP, printers, laptops)