Managing a high volume of customer enquiries. .
Answering customer enquiries and providing outstanding customer service:
Inbound phone queue responsibilities (phone queue is open between 8am - 7pm)
Manage email/fax inboxes and action customer requests (copies of invoices, statements etc)
Record accurate information on internal systems.
Build rapport with customers either by phone or email.
Liaising with internal and external stakeholders.
Credit collections activity: payment plans, stop supply queries, resolving incorrect/mission payment allocations, refunds etc.
Other administrative tasks to support Credit/Collections Team.
Strong verbal and written customer service skills
Customer Service and/or credit experience required
Computer literacy and familiarity with various computer programs such as MS Office
Attention to detail
Ability to work to time constraints