Credit Officer

Location: Homebush, New South Wales
Contract Type: Contract
Specialisation: Finance & Commercial
Salary: Super
REF: BBBH232964_1559537836
Responsibilities:



  • Managing a high volume of customer enquiries. .



  • Answering customer enquiries and providing outstanding customer service:



  • Inbound phone queue responsibilities (phone queue is open between 8am - 7pm)



  • Manage email/fax inboxes and action customer requests (copies of invoices, statements etc)



  • Record accurate information on internal systems.



  • Build rapport with customers either by phone or email.



  • Liaising with internal and external stakeholders.



  • Credit collections activity: payment plans, stop supply queries, resolving incorrect/mission payment allocations, refunds etc.



  • Other administrative tasks to support Credit/Collections Team.



Skills required:



  • Strong verbal and written customer service skills



  • Customer Service and/or credit experience required



  • Computer literacy and familiarity with various computer programs such as MS Office



  • Attention to detail



  • Ability to work to time constraints