Credit Officer

Location: Homebush, New South Wales
Contract Type: Contract
Specialisation: Banking & Financial Services
Salary: Super
REF: BBBH232964_1557907749

  • Managing a high volume of customer enquiries. .

  • Answering customer enquiries and providing outstanding customer service:

  • Inbound phone queue responsibilities (phone queue is open between 8am - 7pm)

  • Manage email/fax inboxes and action customer requests (copies of invoices, statements etc)

  • Record accurate information on internal systems.

  • Build rapport with customers either by phone or email.

  • Liaising with internal and external stakeholders.

  • Credit collections activity: payment plans, stop supply queries, resolving incorrect/mission payment allocations, refunds etc.

  • Other administrative tasks to support Credit/Collections Team.

Skills required:

  • Strong verbal and written customer service skills

  • Customer Service and/or credit experience required

  • Computer literacy and familiarity with various computer programs such as MS Office

  • Attention to detail

  • Ability to work to time constraints