Credit Collection Officer

Location: Homebush, New South Wales
Contract Type: Contract
Specialisation: Finance & Commercial
Salary: Super
REF: BBBH233077_1561528289

Role Purpose:

To support the. credit function within Lion and work with business partners and stakeholders to drive customer focused result.

ACCOUNTABILITIES (Tasks & Decisions):

  • Collections - proactive calls within trading terms & aged debt
  • Inbound calls/ Outbound calls - phone queue between 7am-7pm
  • Payment Allocations - UNA (unapplied payments) over 7days, aged UNI (unidentified payments), Credit card payments
  • Reconciliations - Matching, CR & DR notes & memos, misallocations of payments, incorrect payments
  • Reporting - Dunning, Cash Tracker, MIDS (Majors, Industrial & Distributors) Report , Daily ATB, CR Limit Report, Stop Supply Report, Write Offs, Steering pack comments, Stakeholder report comments, ATB's, Action reports that are sent out to Credit Executives
  • Aged debt - investigations around aged debt, rebates, pricing claims & stakeholder meetings
  • Debt escalation process
  • Daily Credit holds & order releases - within agreed timeframe & deadlines
  • Stop Supply - review accounts with broken promises, paid in full, distributor notifications
  • Closing accounts/ reopening of accounts
  • Inboxes - daily maintenance within 24hrs (4 inboxes)
  • Statements/ invoicing - reports, copies/reprints
  • Claims - matching credit notes, rejection letters, follow up of incorrect paperwork & missing paperwork, following up stakeholders & customers
  • Maintenance & review of accounts i.e. credit limits, contact details, name changes, ledger changes, notes, attachments, change of ownership, ABN/ACN, Distributors
  • Management of intercompany and Sundry accounts

Skills:

  • Attention to detail
  • Effective business partnering
  • Strong communication skills
  • Business acumen and learning agility
  • Strong time management and prioritisation skills
  • Exceptional customer service skills
  • Problem solving skills
  • Credit and accounts management skills
  • Analytical and GL reconciliation skills
  • Intermediate to advanced Excel skills
  • Management of multiple customer accounts

Knowledge:

  • Accounts Receivable and Credit knowledge
  • Financial Systems knowledge
  • Reconciliations

Experience:

  • 3 years Credit experience
  • FMCG background preferred
  • ERP System experience - SAP/MFG
  • Involvement in Continuous Improvement initiatives
  • Negotiating and influencing

CONTEXT / SCOPE:

  • This role will need to work with key stakeholders and support the credit team in delivering outcomes, whilst ensuring the risk exposure to the business is managed through proactive account management.