Collections Officer

Location: Sydney CBD, New South Wales
Contract Type: Contract
Specialisation: Accounting & Finance
Salary: Super
REF: BBBH235197_1566776652

  • Initial 6-month contract
  • Based in the Sydney Olympic Park
  • Leading FMCG company


Our client is seeking an experienced Collections Officer to support the credit function internally working closely with business partners and stakeholders to drive customer focused results.


The role:

  • Proactive calls within trading terms and aged debt
  • Inbound calls/Outbound calls
  • Payment Allocations - UNA (unapplied payments) over 7days, aged UNI (unidentified payments), Credit card payments
  • Timely workforce planning of direct reports as key enabler of KPI delivery
  • Aged debt - investigations around aged debt, rebates, pricing claims & stakeholder meetings
  • Build effective relationships - both internal & external
  • Daily Credit holds & order releases - within agreed timeframe & deadlines
  • Claims - matching credit notes, rejection letters, follow up of incorrect paperwork & missing paperwork, following up stakeholders & customers
  • Sense of urgency - resolutions escalations and issues within a timely manner


The candidate:

  • 5 years collections experience
  • FMCG background
  • ERP system experience - SAP/MFG
  • Negotiating and influencing
  • High attention to detail
  • Strong communication skills
  • Strong stakeholder experience and experience with senior members in an organisation



If you would like to find out more about this role, please send your CV in word format ONLY. You can also contact me, Sarah Brown directly on 02 9248 6202