Client Delivery Manager

The Company:
This well-known finance company is based in the Sydney CBD and is looking for an experienced Client Delivery Manager to join their long standing and established team.

The Role:
As a Client Delivery Manager you will be a key member of the Product Optimisation and Delivery Team for this company. You will support this busy and fast paced business as your key responsibilities will include:

• Leading a team of specialists to project manage transitions, plan changes and terminations from prioritisation through to implementation
• Focus on continual improvement of the underlying delivery capability and efficiency
• Customer-facing project management for the end to end transition of large superannuation clients from external administrators (including insurance takeover)
• Managing relationships between key stakeholders and service providers such as operations and technology for delivery of some elements of the transition service proposition
• Working with the broader Product Optimisation team to drive initiatives to improve our ability to win new and retain existing customers, and improve customer experience

The Person:
Your warm and engaging personality, attentiveness and exceptional communication skills will ensure you thrive within this environment. To be a successful candidate you will ideally bring the following:

• Experience in driving product delivery, project planning, estimation and reporting
• Strong internal and external stakeholder management skills (liaising, maintain credibility)
• Experience in the employer superannuation industry (transitions & insurance designs)
• Ability to manage a team of specialists in the delivery of change initiatives
• Sound understanding of project/change management lifecycles, disciplines and procedures
• Demonstrated business improvement, engagement, and analyst abilities
• Ability to challenge the status quo, implement agile changes, energise staff, support change
• Competent communication, facilitation, interpersonal and team building skills

Next Steps:

If there above sounds like you, then we want to hear from you today! Please click the 'APPLY' button or contact Katelyn Thomas at Ambition via email .