Change Analyst - Call Centre

Location: Rhodes, New South Wales
Contract Type: Contract
Specialisation: Technology
Salary: AU$450 - AU$500 per day
REF: BBBH93968_1502083999


My client - a major, global Financial Services organisation - is looking for an excellent Change Analyst to deliver on an end-to-end Contact Centre upgrade. This is a cross-functional role - working across a diverse set of stakeholders, you will in addition to traditional Change Management activities be involved with Process Improvement across policies, procedures and systems.


  • UAT
  • Processes and policies review, creation, approval by all relevant stakeholders
  • System review, creation, approval by all relevant stakeholders
  • Manage communication/marketing stream for this project
  • Liaise with the training team for training
  • Identify potential risks associated with the project
  • Build effective relationships with business stakeholders, other teams and technology teams across all sites
  • Ensure operational KPI's are maintained


  • Experience of operations in a consumer business, ideally in a call centre
  • Process Improvement experience
  • Proven history of pro-active stakeholder management
  • Ability to influence stakeholders to make change
  • Experience using Office MS

The hiring manager is looking for a pro-active change analyst, if this sounds like you please apply now or contact Andrew Harrison on 02 9248 6215 for a confidential discussion.