Audio Visual Support Specialist

Location: Sydney CBD, New South Wales
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: Negotiable
REF: BBBH239669_1579759103

This is an exciting opportunity for an experience Senior Audio-Visual Support Officer to join the Technology Service Desk Team of this corporate law firm. Your role will be responsible for providing high quality remote & onsite audio-visual technical support across the whole organisation.

Key responsibilities

  • Be the first point of contact for any customer enquiries and technical problems
  • Provide excellent audio visual and video conferencing service
  • Develop, implement & drive efficient & effective audio-visual processes
  • Schedule videoconferences using CISCO management suits or similar
  • Assist in the installation, set up, monitoring & maintenance of all audio-visual environments across the organisation
  • Configure & set up presentations for meetings, workshops conferences such as phones, flipcharts & whiteboards
  • Liase with clients & staff to ensure their needs are viable, understood & met
  • Media replication & streaming
  • Maintain stock & equipment

Knowledge and experience

  • 3 years' experience working in an Audio Visual & Support environment
  • Bachelor's Degree in Information Technology or similar area
  • ITIL Qualification & understanding of ITIL Best Practice
  • Excellent customer service, stakeholder management and communication skills
  • Proven analytical & problem-solving skills including identifying user requirements
  • Knowledge and experience using Oracle, SQL & NOSQL
  • Knowledge & experience with Linux
  • Knowledge of Microsoft based operating systems with emphasis on Windows 7 - Windows 10, Exchange, Office 365, Skype for Business.

Skills and competencies

  • Proven ability to clarify, priorities, and resolve technical issues in a Windows 8 and Office 2013 environment.
  • Excellent communication skills
  • Excellent customer service and people skills
  • Understanding of network topology
  • Configuring, maintaining, and troubleshoot VOIP telephone handsets.
  • Effective troubleshooting of video conferencing equipment including microphones, speakers, content sharing and endpoints
  • The ability to be flexible, innovative, resourceful and self-motivated, and be able to learn on the job
  • A high level of organisational skills
  • A professional manner
  • The ability to work in a local and national team environment